Accessibility statement

This accessibility statement applies to https://book.taxicardbooking.com, and the Taxicard Booking APP on iOS and Android.

This website and apps are run by ComCab (London) Limited on behalf of London Councils. We want as many people as possible to be able to use this website. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website and apps are:

This website and apps are fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you in 10 days.

Reporting accessibility problems with this website or iOS or Android APPs

We are always looking to improve the accessibility of this website and apps. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [email protected]

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about the accessibility of this website and apps

London Councils is committed to making the website and apps used for its services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Preparation of this accessibility statement

This statement was prepared and last reviewed on 22nd June 2023.

The website was last tested on 11th March 2021 by ComCab London who manually audited five pages (Welcome, Book, My Bookings, Track Vehicle) and 1 PDF (Complaints Policy) against all level A and AA success criteria from Web Content Accessibility Guidelines 2.1.

The apps were last tested on 15th June 2023 by ComCab London and on 21st June 2023 by the Government Digital Service – Accessibility Monitoring Team who both manually audited a

sample of 22 screens (Welcome, Login, Home, Prebook Time, Choose Pickup/drop off, Train Stations, Booking Details, Contact Customer Service window, Choose Taxi, Payments, Options, Choose Subsidies, Booking Confirmed, History, Cancel booking, My profile, My addresses, Add address, Customer Service, Contacts, Privacy policy (web) and Sign out) and their fields against all level A and AA success criteria from Web Content Accessibility Guidelines 2.1.

On our iOS and Android Apps we do not support orientation changes or the use of an external keyboard and will not therefore resolve the following issues raised:

  • WCAG 1.3.4 issue 1: app is locked to portrait mode.
  • WCAG 2.1.2 issue 1: it is difficult to exit the main menu using a keyboard.
  • WCAG 2.1.2 issue 4: unable to confirm address using a keyboard, on the ‘add address’ screen.

Our accessible website at https://book.taxicardbooking.com can be used as alternative to the apps to address the issues above.

Testing was based on a sampling approach and limited to a fixed time period in accordance with Website Accessibility Conformance Evaluation Methodology (WCAG-EM).